Cashmere Oud Room & Fabric Spray

As a family-run business, we understand the importance of timely shipping. While we strive to dispatch in-stock products the same day, we may need a little extra time for production during peak periods. As a result, our average lead time for orders is between 1-3 days. We appreciate your understanding and patience.

We understand that returns can be inconvenient, but we want to make the process as smooth as possible for you. For a full refund, please return your items to us within 30 days of purchase in their original condition and packaging.

We kindly ask that customers take care of the return postage. Please remember that we cannot be held responsible for items not arriving at our warehouse. We highly recommend using a trackable shipping service when returning an item(s), as it provides peace of mind about its delivery.

If you need to return an item, simply email us for a return code.

Once we receive your item, our team will handle it carefully and inspect it thoroughly. If everything checks out and the item is in its original condition, we will quickly process your refund. Rest assured, the money will be refunded to your original payment method so you can get it back to you as soon as possible. Please be patient; credit card payments may take 5 to 10 business days for the refund to appear on your statement. Thank you for your understanding and cooperation.