When lighting the candle for the first time, always let it burn until the wax has melted to the edge of the container, this will help prevent tunnelling. For optimal burn always trim wicks to 1/4 inch before lighting (we suggest using a wick trimmer).
Never burn a candle for more than 4hrs at a time. Never leave a burning candle unattended. Never burn candles near anything flammable such as fabric clothing, books, curtains etc. Always place candle holders on a stable, heat-resistant surface that is strong and has enough space to catch any melted wax.Keep lit candles away from children, pets, drafts, ceiling fans and any air flows. Extinguish all candles before going to sleep or if the flame gets too close to the candle holder/container and when you leave a room. For safety reasons, stop using the candle when 1/4 inch of wax remains in the container
The burn time depends on the airflow of the room. The air breeze in each room varies and is not always ideal for candles. If you notice an uneven burn or tunnelling, we recommend that you move the candle to another room or rotate the candle 1/4 turn every time you light it.
We want you to enjoy our products as much as we love making them. We offer a full refund or an exchange (minus any discount/ promotions and postage). Simply return your unused item within 30 days from the date of purchase in the original packaging for a full refund. Please read our refund policy for more details.
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