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- Help With Wax Melts
- Orders, Delivery & Refunds
Help With Wax Melts
Our wax melts are here to brighten up your space! You can melt them 3 to 4 times without losing that fantastic scent. Each 70-gram clamshell gives you up to 100 hours of lovely fragrance, while our 25-gram wax melt pots will bring you around 12 to 15 hours of cosy aroma. Plus, we want you to feel good about what you're using, so our melts are made from a natural blend of coconut, soy, and rapeseed wax. Enjoy a clean and safe burn while creating a delightful atmosphere in your home!
All our wax melts and candles are made from a wonderful natural blend of coconut, soy, and rapeseed wax. They're also vegan, cruelty-free, and completely free of paraffin. Enjoy a guilt-free experience with our cosy creations!
Our wax melts and candles are lovingly handmade with a non-toxic blend of natural coconut, soy, and rapeseed wax. We use a delightful mix of essential and fragrance oils to create wonderful scents for our wax melts. Plus, we're proud to be CLP-compliant! If you're curious about our ingredients, check out our Fragrance and CLP Information sheet. Just click here to take a look!
Our wax melts are perfect for electric wax burners, plug-in warmers, and ceramic tea light warmers, delivering a delightful scent experience! However, they should not be used in oil burners, especially those around 10 cm tall, as this can lead to overheating, cracks in the dish, and fire hazards. Always follow the manufacturer's instructions for a safe experience.
Do you need to change out your wax melt? We have two super easy and friendly ways to do it!
First, if the wax is still melted, grab a couple of cotton pads and pop them into the dish to soak up the wax. Then, give the dish a quick wipe—it's a straightforward, mess-free solution!
If you'd rather wait, let the wax cool and harden first. Once it's solid, hold the dish under warm water for a few seconds, and the wax should slide right out.
Remember to let your burner dish dry completely before adding a fresh melt. Enjoy the lovely new scents!
Using a 4-hour tea light, you can enjoy your wax melt about 3-4 times! If you're using an electric or plug-in wax warmer, switch it out once the scent starts to fade.
When you use one of our high-quality wax melts, you might notice a little white smoke—don't worry, that's just the fragrance oil evaporating, and it's completely safe! If you see dark smoke, it's best to blow out the tea light or turn off your electric burner immediately. Also, remember to check your wax burner for cracks and never leave it unattended. All our wax melts are lovingly handmade in the UK and come in incredible scents. When paired with our burners, they create the perfect fragrance experience to make your home feel extra cosy!
To keep your wax melts fresh and ready to use, find a cool, dark spot to store them. This simple tip will help them last longer and let you enjoy their fantastic fragrance for even more time! A cosy spot like a drawer works great for keeping your wax melts in tip-top shape!
Our scented candles and wax melts are perfect for creating a cosy atmosphere! We blend natural coconut, soy, and rapeseed wax for a clean, long-lasting fragrance. Light our candles to enjoy a beautiful flickering glow, or choose our wax melts for delightful scents that last longer and are budget-friendly. Enjoy the warmth they bring to your space!
Orders, Delivery & Refunds
We understand that life happens, and you might need to change your order—no problem! Just reach out to us by email or phone during our business hours, and we'll be more than happy to assist you. We look forward to helping you!
Please review our 30-day Satisfaction Guarantee below for instructions on how to return your item.
If you want to exchange your item within 30 days and it's still in its original packaging, you just need to cover the return postage. We're here to help! Feel free to reach out to us by email or phone during business hours, and we'll make the process as smooth as possible.
Of course, you can select the gift wrap option during checkout.
After you place your order, you'll receive a confirmation email. We'll start processing it, which usually takes around 24 hours to prepare for shipping. While we work on it, your order status will show as "unfulfilled." Once it's ready to ship, we'll update the status and email you to let you know it's been dispatched!
If you place your order before 11 a.m., we'll aim to ship it out the same day! Orders made after 11 a.m. will aim to be dispatched the next working day. We take a little break on weekends and don't ship then. You can look forward to your delivery within 2 to 5 days. If you need your order a bit quicker, check out our express delivery option at checkout!
We're here to make your shopping experience smooth and pleasant! For standard deliveries, we partner with Royal Mail and Evri, and if you need something faster, DPD will cover you for express shipping. For our friends overseas, we use FedEx for international deliveries. Thank you for choosing us!
We're happy to offer free collection from our studio in Leicester! Your order will usually be ready for you to pick up in just 24 hours. We'll email you as soon as it's ready. Collections from the studio are available Monday through Friday between 2pm and 4pm
We want you to love your Zawadee purchase! But if something isn't quite right, don't worry—we're here to help. We offer a friendly 30-day money-back guarantee, so if you're not completely happy with your order, you can return it within 30 days. Just make sure the item is unused and in its original packaging.
This is a quick reminder that you'll be responsible for the return postage, so we recommend using a tracked service to ensure your item arrives safely. Unfortunately, we can't take responsibility for parcels that don't get back to us.
Once we receive and inspect your item, we'll gladly process your refund using your original payment method. Depending on your bank or credit card company, it may take 5 to 10 days for the refund to show up in your account. Thank you for understanding, and feel free to reach out if you have any questions!
Before you send it back, please get in touch with our customer care team so we can assist you. We're here to make the return process smooth and easy!
We're always here to help!